Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
Metropolitown (“we” “us” “our”) are committed to protecting and respecting your privacy.
For the purposes of data protection legislation, we are the data controller and we will process your personal data in accordance with the General Data Protection and national laws which relate to the processing of personal data. Please read the following
carefully to understand our views and practices regarding your personal data and how we will treat it.
3.1 We will collect details such as contact names, email addresses and telephone numbers
when you instruct us. We will use this information to process your order and comply with
our contractual obligations.
3.2 In order to perform our contract with you, we may also need to share personal data with
third party providers in line with the agreed scope of work, including but not limited to
photographers, illustrators, payment providers and postal service organisations to assist in
the delivery of our services to you.
3.3 We may also advertise your feedback on our website and marketing materials (subject to
obtaining your prior consent where necessary);
3.4 We will retain your information as long as we require it to provide our services to you and
then for a period of twelve years from our last substantial engagement. Where you have
subscribed to receive marketing correspondence from us we will keep your personal data
for the period of time described in section 6 below.
4. Suppliers
We will collect details such as contact names, email addresses, postal address and
telephone numbers in order to contact you about goods or services ordered with you, to
place further orders and to pay you for the goods and/or services supplied. We will keep
the personal data for six years further to being provided with the goods/services.
5. If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have
with you and you fail to provide the data when requested, we may not be able to perform
the contract we have or are trying to enter into with you (for example to provide you with
our goods or services). In this case, we may have to cancel a product or service you have
with us but we will notify you if this is the case at the time.
6. Information
6.1 In addition to the uses described in sections 2-4 above, we may use your personal data for
our legitimate interests in order to provide you with details about our services and events
which we think may be of interest.
6.2 You have the right to opt-out of receiving the information detailed in section 6.1 at any
time. To opt-out of receiving such information you can:
6.2.1 clicking the unsubscribe button contained in any such communication received;
or
6.2.2 email us at contact@metropolitown.com providing us with your name and contact
details.
7. Automated processing
7.1 We do not undertake automated decision making with your personal data.
8. Legal basis for processing your personal data
8.1 We will only use your personal data where the law allows us to. Most commonly, we will
use your personal data in the following circumstances:
8.1.1 for performance of a contract we enter into with you;
8.1.2 where necessary for compliance with a legal or regulatory obligation we are
subject to; and
8.1.3 for our legitimate interests (as described within this policy) where your interests
and fundamental rights do not override these interests.
9. Disclosure of personal data to third parties
9.1 In addition to the third parties mentioned above, we may disclose your information to third
parties for our legitimate interests as follows:
9.1.1 to staff members in order to facilitate the provision of goods or services to you;
9.1.2 to our affiliated entities to support internal administration;
9.1.3 IT providers
9.1.4 freelance and agency staff;
9.1.5 professional advisers including accountants, consultants, lawyers, bankers and
insurers who provide us with consultancy, banking, legal, insurance and
accounting services;
9.1.6 HM Revenue and Customs, regulators and other authorities who require
reporting of processing activities in certain circumstances; and
9.1.7 third parties who we may choose to sell, transfer or merge parts of our business
or assets. Alternatively, we may seek to acquire other business or merge with
them. If a change happens to our business then the new owners may use your
personal data in the same way as set out in this privacy policy.
9.2 We may disclose personal data to the police, regulatory bodies, legal advisors or similar
third parties where we are under a legal duty to disclose or share personal data in order to
comply with any legal obligation, or in order to enforce or apply our
website terms and conditions and other agreements; or to protect our rights, property, or
safety of our customers, or others. This includes exchanging information with other
companies and organisations for the purposes of fraud protection and credit risk reduction.
9.3 We will not sell or distribute personal data to other organisations without your approval.
10. Cross-border data transfers
10.1 Where permitted by applicable law, we may transfer your personal data to the United
States and other jurisdictions outside the European Economic Area (‘EEA’) for the purposes
set out in this privacy policy.
11. Data security
11.1 Unfortunately, the transmission of information via the internet is not completely secure.
Although we will do our best to protect your personal data, we cannot guarantee the
security of your information transmitted to our Site; any transmission is at your own risk.
11.2 Information you provide to us is shared on our secure servers. We have implemented
appropriate physical, technical and organisational measures designed to secure your
information against accidental loss and unauthorised access, use, alteration or disclosure.
In addition, we limit access to personal data to those employees, agents, contractors and
other third parties that have a legitimate business need for such access.
12. Access to, updating, deleting and restricting use of personal data
12.1 It is important that the personal data we hold about you is accurate and current. Please
keep us informed if the personal data we hold about you changes.
12.2 Data protection legislation gives you the right to object to the processing of your personal
data in certain circumstances or withdraw your consent to the processing of your personal
data where this has been provided. You also have the right to access information held
about you and for this to be provided in an intelligible form. If you would like a copy of
some or all of your personal information, please send an email to contact@metropolitown.com. In
certain circumstances we reserve the right to charge a reasonable fee to comply with your
request.
12.3 You can also ask us to undertake the following:
12.3.1 update or amend your personal data if you feel this is inaccurate;
12.3.2 remove your personal data from our database entirely;
12.3.3 send you copies of your personal data in a commonly used format and transfer
your information to another entity; or
12.3.4 restrict the use of your personal data.
12.4 We may request specific information from you to help us confirm your identity and your
right to access, and to provide you with the personal data that we hold about you or make
your requested changes. Data protection legislation may allow or require us to refuse to
provide you with access to some or all the personal data that we hold about you or to
comply with any requests made in accordance with your rights referred to above. If we
cannot provide you with access to your personal data, or process any other request we
receive, we will inform you of the reasons why, subject to any legal or regulatory
restrictions.
12.5 Please send any requests relating to the above to contact@metropolitown.com specifying your
name and the action you would like us to undertake.
13. Right to withdraw consent
Where you have provided your consent to the collection, processing and transfer of your
personal data, you have the legal right to withdraw your consent under certain
circumstances. To withdraw your consent, please contact us at contact@metropolitown.com.
14. Changes to our privacy policy
We reserve the right to update this privacy policy at any time, and any changes we make
to our privacy policy will be posted on this page. Please check periodically for any updates.
If we would like to use your previously collected personal data for different purposes than
those we notified you about at the time of collection, we will provide you with notice and,
where required by law, seek your consent, before using your personal data for a new or
unrelated purpose. We may process your personal data without your knowledge or consent
where required by applicable law or regulation.
15. Contact Us
We have appointed a Data Protection Officer to oversee compliance with this privacy
policy. If you have any questions, comments or requests regarding this policy or how we
use your personal data please contact support at metropolitown.com. This is in addition to your
right to contact the Information Commissioners Office if you are unsatisfied with our
response to any issues you raise at METROPOLITOWN DOT COM